Terms & Conditions


PRESSURE WASHING


All prices are subject to site inspection and estimate.

Any major site clearance required prior to our work will usually incur a small charge.

Access to water supply from the customer’s property is normally required.

Sanding and Sealing of surfaces will always require a separate visit.

Oil, solvent, paint and cement stains may not be completely removed in all cases.

Pressure washing can loosen or remove new, unsound, broken, damaged or perished surfaces, pointing, blocks, paving stones and insecure brickwork. – In all cases, any reinstatement will be the customer’s responsibility.

Payment is only accepted by cash, bank transfer, or cheque.

Payment in full is required on completion less any deposit paid.

All prices exclude 20% VAT unless otherwise stated.


WINDOW CLEANING


These terms and conditions apply to domestic and commercial clients.

By booking our services, you agree to these terms and conditions.

These terms and conditions of trading apply to Superior Exterior Cleaning and any other name we choose to trade under.

If you wish to cancel or postpone your service, this must be done at least 14 days before the next scheduled clean. Failure to do so will result in a charge of 50% of any work scheduled during this time. If, as a commercial client, your contract runs with us to a specific date and not on an ongoing basis, you will be charged the full remaining contract value.

Quotes are given based on agreed frequency of service. Any requests to change the frequency will be subject to a price amendment.

Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, we will not clean them.

We operate in all weather conditions excluding very heavy rain, wind speeds over 30mph and electrical storms.

For cover under our customer satisfaction guarantee you must register your complaint within 48 hours of the service being completed. Complaints after this 48 hour period will be dealt with at our discretion.

We accept no liability for damage caused by decorative or structural defects , or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given us prior consent to do so. If you would like us to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

WINDOW CLEANING (continued)


Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: heavy flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

Full payment must be received within 14 days of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. This is normal, and your patience is appreciated.

We are happy to supply a schedule of works to our residential customers. However, this is a guide indicating the week commencement date when we plan to visit, and we cannot be held to a specific date or time. With such factors as public holidays, bad weather, staffing levels, etc., it is not always possible to supply an exact date.

We accept no liability for decorative bars (lead) coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.

If we have arrived at your property for a scheduled clean, we cannot accept a postponement on the doorstep, unless construction work is being carried out to the property/premises. A 100% charge will be payable for failing to give 14 days’ notice of postponement as stated in term of service number 4 in these terms and conditions.

We reserve the right to amend these terms and conditions without notice.


COMPLAINTS POLICY


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 02477673682 or write to us at The Lower Stables, Redhouse Farm, Ansley, CV10 0QU or email us at enquiries@superiorexteriorcleaning.co.uk, we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org

All major credit cards accepted


Client Testimonials

  • Sam - Four Oaks
    Great care and attention to detail. Really impressed with them. They worked around us and did a really good job. Very pleased and will keep on using them. They were always on time.
    Sam - Four Oaks
  • Mary - Birmingham
    The work was done to a excellent standard. I also had additional work done by them at an extremely reasonable rate. Would have no problem to have them again. Very very good.
    Mary - Birmingham
  • Rose - Mancetter
    Thank you for an excellent job, my patio and path have been transformed. I wouldn't hesitate to recommend your company. I was impressed that you came exactly when agreed for both quote and subsequent work. It's rare to find such professionalism in all area's from initial phone call to job execution and final paperwork. I wish you both the success you deserve.
    Rose - Mancetter
  • Bernadette - Leicester
    I would give more stars if it was possible. It is so seldom that you can unreservedly recommend companies or services, this company is the shining exception. The work was completed to an extremely high standard, i was amazed, the drive and patio looked like new. John and Ben are lovely, polite and very hard-working and they cleaned up everywhere after they left.
    Bernadette - Leicester
  • Mel - Nuneaton
    Kind, well-mannered and did a fantastic job with my patio and driveway. I will definitely be using these guys in the future and recommend them to all. Keep up the good work guys!
    Mel - Nuneaton
  • Jane - Stechford, Birmingham
    These guys have transformed my garden i could not be happier their service is amazing. They pay attention to detail, are very polite and professional.
    Jane - Stechford, Birmingham

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Fantastic online reviews from our customers


As our customer you are important to us, your views, opinions and concerns come first and mean a lot to us. If you would like to comment on a service you received from us please don't hesitate to leave a review on CheckaTrade or Which? Trusted Trader for all to see.


Working with trusted businesses


We work for many trusted commercial customers throughout Nuneaton and Warwickshire. Take a look at some of the companies that we work with below.